Terms and conditions
Purchase and Sale Terms and Conditions
Effective as of June 18th, 2026
These Purchase and Sale Terms and Conditions (these “Purchase Terms”) apply to any order you place through or on www.wellpeople.com or the Well People mobile application (if available) (our “online store”).
By placing an order on our online store, you agree to these Purchase Terms, along with our Terms of Use (“Terms of Use”), the FAQs, and shipping and returns information. Please review these materials before placing your order.
Please note that we may update or modify these Purchase Terms from time to time, so remember to check back in before you place an order, as the latest version will apply.
WHO YOU ARE BUYING FROM
When you purchase products from our online store, the seller of those products is W3ll People, Inc.
ORDERS
By selecting the applicable order, purchase, buy now, or similar button, you are submitting an offer to purchase the products in your order and agree that these Purchase Terms apply to your purchase.
Adding items to your cart and checking out does not mean we’ve accepted your order. We will email you an order confirmation (with an order number) as soon as possible to acknowledge that we have received and are processing your order. If you need to contact us about your order, please provide us with your order number so we can more quickly find your order.
We accept your order when we ship your products and send you a shipping confirmation email. Until your order ships, we may decline or cancel any portion of your order for any reason, including:
· a product is out of stock;
· there is a pricing or description error;
· we are unable to meet a delivery deadline;
· there are unexpected limits on our resources which we could not reasonably plan for; or
· legal or regulatory issues prevent fulfillment.
If we are unable to or decide not to accept all or a portion of your order, we will inform you and will not charge you for the unaccepted portion of the order. If you have already paid by the time we cancel an order, we will issue you a refund.
Please note that once an order has been placed, it cannot be canceled or modified (including the shipping address). Please be sure to check your order before it is placed to make sure it is completely accurate, including your shipping address.
PRICE, TAXES, AND PAYMENT
Pricing and Currency
The price of any product will be the price indicated on the order page of our online store. Please note that changing the country of delivery may affect the price due to a change in currency or to country-specific pricing.
Our online store may allow you to see prices in the currency for your country of delivery. If our online store has that feature, if you change the country of delivery while browsing or during checkout, prices from that moment may be quoted in a different currency.
Taxes and Duties
Taxes and duties are calculated at checkout and depend on where your order ships. We charge sales tax on all orders shipping to the United States (except for orders shipping to states that do not have a sales tax).
Pricing Errors
We take reasonable care to ensure that the price of the product advised to you is correct. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We use reasonable efforts to check prices before accepting your order. If we discover a pricing error before we ship your order:
- If the correct price is lower, we’ll charge the lower price.
- If the correct price is higher, we’ll contact you before we accept your order and charge you the higher price.
- If a pricing mistake is obvious, we may cancel your order, refund you, and require you to return the applicable products.
Payment and Title
Payment options vary by country. See the available payment methods when you check out.
We retain title in any product you have ordered until we have received full payment for the product, meaning we own the product. Once we receive full payment, title transfers to you and you own the product.
SHIPPING AND RISK OF LOSS
Shipping costs will be calculated at checkout and depend on where your order ships. Delivery times will depend on the delivery address. Please visit the FAQs and the shipping sections of our websites for more details on our shipping fees and estimated delivery time frames.
The items purchased from our online store are shipped by a third-party shipping carrier. When you place an order, you agree that we will arrange the shipment of your order for you using the delivery service or carrier you selected at checkout.
Once your order is handed to the carrier, responsibility for the package passes to you. This means we’re not responsible for lost or stolen packages after shipment, and delivery issues should be addressed directly with the carrier.
If delivery is delayed by an event outside our control, then we will contact you as soon as possible to let you know, and we will take reasonable steps to minimize the effect of the delay. We will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and receive a refund for any products you have paid for but have not yet received.
RETURNS AND EXCHANGES
Returns and exchanges are subject to eligibility requirements and time limits. Please review the FAQs and the shipping sections of our websites before placing your order.
AVAILIABILITY OF PRODUCTS/DESCRIPTION AND IMAGES OF PRODUCTS
All products on our online store are subject to availability. We reserve the right to change the products offered via our online store at any time and without notice. Our online store may contain information about the availability of products at the time of ordering, but the quantity of inventory that is actually available can change and without notice. We are not liable if products are not in stock or otherwise not available.
The images of the products on our online store are for illustrative purposes only. Although we make the effort to display the colors accurately, we cannot guarantee that a device's display of the colors accurately reflects the color of the products. Your product may vary slightly from those images. The packaging of the product may also vary from that shown on images on our online store. Minor variations in the delivered products or packaging will not be considered defects.
If you have any questions or complaints about a product, please contact us using the Contact Us form available on our website. We’ll be happy to help.
Promotions
Promotions are subject to limits and may not always be available. In general:
· promotions only available/valid while supplies last or during certain periods;
· promotions are not valid for bulk orders or for gift card purchases;
· only one code may be used per order;
· free or discounted shipping and handling offers may only be valid for orders within certain countries;
· codes cannot be sold, made available to the general public (unless we expressly allow it), transferred, or exchanged for cash; and
· promotions and codes may only be used in a lawful manner and may only be used for the intended audience and purpose.
Additional terms may apply to certain promotions, discounts, offers, or other special programs. These additional terms may be provided at the time of the offer or made available on our website. Please review any applicable terms before participating in a promotion or redeeming an offer.
PERSONAL USE ONLY
Our products (including any samples we may provide to you) are for personal, non-commercial use only. Buying products on our online store to resell is not allowed. If we believe an order is intended for resale or suspect that you are engaging in reseller activity, we may cancel or limit your orders or withhold refunds.
MISCELLANEOUS
These Purchase Terms are between you and us. No other person shall have any rights to enforce any the Purchase Terms.
These Purchase Terms are hereby incorporated into the Terms of Use, including the Arbitration Agreement and Class Action Waiver set forth in the Terms of Use.
In the event of any conflict between these Purchase Terms and the Terms of Use, the Terms of Use shall control.
If a court, arbitrator, or other authority finds that any part of these Purchase Terms is unlawful, the rest will still apply. Each section of these Purchase Terms stands on its own, so removing one part does not affect the others.












