Frequently asked questions
Use the FAQ section to answer your customers' most frequent questions.
Flat rate of $6.95. Any order over $50 will receives free shipping. Special shipping offers apply to U.S. orders only.Learn More
Well People does not accept international orders and can only ship within the United States (all 50 states, Washington DC, U.S. P.O. Boxes, U.S. territories and APO/FPO addresses).Learn More
To check the latest status of your order, please log in to your account and view your order under Order History. Alternatively, you may enter your order number, order email and billing ZIP code in the "Check Order" section on the Sign In page for delivery updates. In the event your product was damaged or missing, please contact us at support@wellpeople.com.
We value you as a customer and your satisfaction is very important to us, please note that we will gladly replace any item that may have been damaged during shipping. We apologize, we are unable to offer any returns (except as noted below) or exchanges.
Although we’ve have tried to accurately display the colors of our foundations and concealers on www.wellpeople.com, we understand that it may be difficult to color match these products online. If you’ve purchased our Bio Correct Concealer, Bio Tint Moisturizer SPF 30, Bio Powder Foundation or Bio Stick Foundation online at www.wellpeople.com and you’re not happy with the color, you may request a refund within 30 days of the date of purchase.
To start a refund process for the products listed above, please contact our customer service team by email here . We’ll refund, to the original form of payment, the price of the applicable product plus any applicable taxes. Please allow up to 10 business days for your refund to be issued.
You can contact us at support@wellpeople.com.
Please email support@wellpeople.com
Please email support@wellpeople.com and we will gladly assist you.
You can view the ingredients in specific products by simply clicking the ingredients tab.Learn more about all our ingredients HERE.
Chat live with one of our Beauty Advisors for product tips, shade matching, and suggestions. A chat icon will appear on the bottom right hand corner of the page and you can reach our advisors by beginning the conversation, or you may send a picture of yourself to support@wellpeople.com for expert matching by our Beauty Advisors!
Yes, Well People products are 100% vegan.
Our cosmetic is much less likely to cause a reaction or breakout because we’ve removed potential irritants like parabens, mineral oil, chemical dyes, dimethicone, sulfates, bismuth oxychloride and fragrance.
Well People products are pregnancy friendly. We formulate without:
- Phthalates, Parabens, Oxybenzone, Triclosan, Phenols, Retinoids and Hydroquinone
We recommend always checking with a doctor before using any products while pregnant or breastfeeding.
All Well People product are formulated to naturally withstand normal perspiration and wear.
Well People's SPF offerings include our Daygleamer Mineral Sunscreen with SPF 34 and Lip Butter Tinted Lip Balm SPF 15.
While supplies last, Well People, Inc. will donate 100% of the Net Sales to Lipstick Angels for every Well People Optimist Lipstick in shade Brave, every Well People Lip Nurture Hydrating Balm in shade Brave, and every Lush Lip Tinted Oil in shade Wildflower sold beginning February 4, 2025, subject to a guaranteed minimum donation of $5,000 and maximum aggregate donation of $50,000 per year. Applicable to online orders at wellpeople.com, through Well People’s Amazon’s store at http://amazon.com/wellpeople, and in-store and on-line purchases from participating Target® stores only. Lipstick Angels is a501(c)(3) whose mission is to strengthen the dignity, hope, and self-esteem of individuals with cancer or other chronic illness. To learn more about Lipstick Angels, visit www.lipstickangels.org. No portion of purchases will be tax deductible.











